Fix streaming problems fast
Buffering, freezing and loading issues are almost always fixable. Work through these steps and you will usually be back to smooth streaming within minutes.
Most problems trace back to the connection
In the vast majority of cases, buffering and freezing come from internet speed or your local network rather than the service itself. That is good news, because it means the fix is usually in your hands and takes only a few minutes.
- Check speed before anything else
- Prefer a wired connection where possible
- Restart your device and router regularly
Problems and their usual causes
Match your symptom to the most likely fix.
Buffering & freezing
Usually a connection or local network issue — check speed, then your Wi-Fi signal.
Low quality picture
Adjust the stream quality in your player, or free up bandwidth on your network.
Channel will not load
Restart the app, confirm your access details, and try a different channel to isolate the cause.
App problems
Update the player app and your device firmware, then restart the device to clear glitches.
Intermittent drops
A wired connection or a stronger Wi-Fi signal resolves most intermittent issues.
Still stuck?
If a single channel keeps failing, message support — it is often a quick server-side fix.
A step-by-step checklist
Work through these in order for the fastest resolution.
- 1
Test your internet speed
Run a speed test on the device you stream from. Aim for 15 Mbps for HD and 25 Mbps or more for 4K.
- 2
Check your connection
Move closer to the router, switch to the 5 GHz band, or use an Ethernet cable for maximum stability.
- 3
Update and restart
Update the player app and your device firmware, then restart both the device and your router.
- 4
Contact support if needed
If everything above checks out and one channel still fails, reach our team and we will look into it.
Troubleshooting questions
Answers to the issues we hear about most.
Still need a hand?
Our support team can help you troubleshoot your specific setup.